The Information Management Section responds to requests for closed disciplinary case files, license transcripts (history of a license), and lists of regulants. All requests are processed in accordance with the Virginia Freedom of Information Act (FOIA) and DPOR's Release of Information Policy. Reporters visit our Media Inquiries page.
Requests may be e-mailed to the Information Management Section at PublicRecords@dpor.virginia.gov or faxed to (866) 254-0312. FOIA responses are mailed within five workdays of receipt of the request (however, a seven work day extension may be required for large information requests).
In accordance with administration guidelines for executive branch agencies, DPOR distributes copies of the State and Local Government Conflict of Interests Act (COIA) and Virginia Freedom of Information Act to its employees annually via electronic mail. Distribution each July ensures that state employees understand current state law governing conflicts of interest and release of information.
The Virginia Regulatory Town Hall provides access to every board's meeting schedule, agendas, and past meeting minutes.
The Department of Professional and Occupational Regulation (DPOR) is a non-general fund agency, meaning it is not supported by any tax dollars. DPOR is funded solely by fees and assessments paid by regulants. As a self-funded state agency, revenue from FOIA requests is credited to DPOR to offset the data preparation, materials mailing, and miscellaneous administrative costs associated with providing public records. Assessing reasonable charges for public records allows DPOR to maintain lower licensing and renewal fees for all regulants. Whenever feasible, however, DPOR provides requested documents in electronic format at no charge.
To learn more about state law governing charges for public records, you may review the Virginia Freedom of Information Act.
The name and address of every individual and business licensed by DPOR are available for public disclosure. Use of a mailing address as an identification factor allows for verification of license status. Such verification is essential for meeting DPOR’s public protection responsibilities.
For example, while dozens of individuals named “John Doe” may hold valid licenses, using an address allows verification of the specific license for “John Doe on Main Street in Richmond.”
Every regulant’s Virginia-issued professional license number, name, license issue date, license expiration date, license classification (i.e., broker, salesperson), license status, and address of record are identification factors subject to public disclosure.
Department policy and state law prohibit general disclosure of social security numbers, bank or credit account numbers, and any other information that may cause harm or injury to an individual or business.
To learn more about state law governing privacy protection, you may review the Government Data Collection and Dissemination Practices Act.
DPOR confirms the existence of open disciplinary cases only after an investigation has determined that sufficient evidence exists to establish probable cause of a violation. These open disciplinary cases are identified on the DPOR website using the "License Lookup" feature. However, no specific information concerning an individual or business under investigation by DPOR or under review by a regulatory board may be released until the case is closed.
State law exempts information about open disciplinary investigations and files from mandatory public disclosure. Members of the public may review official records and obtain copies after a complaint investigation is closed. [Code of Virginia § 54.1-108].
Closed complaints involving allegations of criminal activity are subject to disclosure, except when the release is likely to jeopardize an ongoing investigation or the safety of an individual, cause a suspect to flee or evade detection, or result in the destruction of evidence.
Disciplinary actions associated with closed cases (orders entered since April 1, 2002) are available online using License Lookup.
Copies of closed disciplinary files are available for public review and disclosure. Closed files involving allegations of criminal activity are also subject to disclosure, except when the release is likely to jeopardize an ongoing investigation or the safety of an individual, cause a suspect to flee or evade detection, or result in the destruction of evidence.
State law exempts information about open cases from mandatory public disclosure. Members of the public may review official records and obtain copies after a regulatory investigation is closed. [Code of Virginia § 54.1-108]
Requests for closed files should be sent to the Information Management Section:
Whenever feasible, DPOR provides closed files in electronic format at no charge. Otherwise, reasonable charges may be assessed by DPOR for research and photocopying ($0.25 per page for documents exceeding 40 pages).
Your FOIA Rights | DPOR's FOIA Responsibilities | Costs | Common Exemptions
The Virginia Freedom of Information Act (FOIA), located § 2.2-3700 et seq. of the Code of Virginia, guarantees citizens of the Commonwealth and representatives of the media access to public records held by public bodies, public officials, and public employees.
A public record is any writing or recording-–regardless of whether it is a paper record, an electronic file, an audio or video recording, or any other format--that is prepared or owned by, or in the possession of, a public body or its officers, employees, or agents in the transaction of public business. All public records are presumed to be open, and may only be withheld if a specific, statutory exemption applies.
The policy of FOIA states that the purpose of FOIA is to promote an increased awareness by all persons of governmental activities. In furthering this policy, FOIA requires that the law be interpreted liberally, in favor of access, and that any exemption allowing public records to be withheld must be interpreted narrowly.
To request records from DPOR, you may direct your request to: Lexie Borkey, Records & FOIA Manager. She can be reached at: Department of Professional and Occupational Regulation | Perimeter Center, Suite 400 | 9960 Mayland Drive | Richmond, VA 23233 | Phone: 804-367-8583 | FAX: 866-254-0312 | Email: firstname.lastname@example.org. You may also contact Ms. Borkey with questions you have concerning requesting records from DPOR.
In addition, the Freedom of Information Advisory Council is available to answer any questions you may have about FOIA. The Council may be contacted by e-mail at FOIAcouncil@dls.virginia.gov, or by phone at (804) 225-3056 or [toll-free] 1-866-448-4100.
The Department of Professional & Occupational Regulation’s Responsibilities in Responding to Your Request
FOIA requires that DPOR make one of the following responses to your request within the five-day period:
If you make a request for a very large number of records, and DPOR determines that we cannot provide the records to you within 12 days without disrupting our other organizational responsibilities, we may petition the court for additional time to respond to your request. However, FOIA requires that we make a reasonable effort to reach an agreement with you concerning the production of the records before we go to court to ask for more time.
A public body may make reasonable charges not to exceed its actual cost incurred in accessing, duplicating, supplying, or searching for the requested records. No public body shall impose any extraneous, intermediary, or surplus fees or expenses to recoup the general costs associated with creating or maintaining records or transacting the general business of the public body. Any duplicating fee charged by a public body shall not exceed the actual cost of duplication. All charges for the supplying of requested records shall be estimated in advance at the request of the citizen as set forth in subsection F of § 2.2-3704 of the Code of Virginia.
The Code of Virginia allows any public body to withhold certain records from public disclosure. DPOR commonly withholds records subject to the following exemptions:
DPOR policy and state law prohibit general disclosure of social security numbers, bank or credit account numbers, and any other information that may cause harm or injury to an individual or business.
To obtain a list of regulants by license type (i.e., all licensed contractors), email PublicRecords@dpor.virginia.gov or fax a request to (866) 254-0312. Regulant lists are provided free of charge in electronic format.
Reasonable charges will be assessed by DPOR for photocopying and research. Whenever feasible, the Information Management Section will provide requested documents in electronic format at no charge. Otherwise, the following fees may apply:
Photocopies $0.25 per page for documents exceeding 40 pages
please contact us in writing or via telephone and we will work with you to make the information available.