The Office of the Common Interest Community Ombudsman offers assistance and information to association members regarding the rights and processes available to them through their associations.
The Common Interest Community Board is separate and distinct from the Office of the Ombudsman. The Board is the regulatory body responsible for licensing association managers, certifying certain employees of licensed management firms, receiving annual reports filed by associations, and registering condominium and time-share projects registrations. More information is available on the Common Interest Community Board page.
Phone (804) 367-2941FAX (866) 490-2723Email CICOmbudsman@dpor.virginia.gov
View PDF flowchart (print-friendly).
What is a Common Interest Community? | What can the Ombudsman do? | What can't the Ombudsman do?
Common Interest Communities (CICs) are designed for community living by a developer (also known as a "declarant"). The community is created by a specific set of legal documents, generally drawn up by the developer and subject to change by the membership (owners). When the developer relinquishes control of the community, the community's affairs are then governed by the Association of owners through an elected board.
The Association board is authorized by law to enforce rules and restrictions (for example, regarding aesthetics), and to collect mandatory assessments to pay for maintenance and improvements to common elements (such as a pool, clubhouse, or just a road or signage). The obligation for owners to pay for insurance, maintenance assessments, and upkeep of shared property other than their own units/lots is the essential characteristic of a Common Interest Community. The relationship between owners and the Association is a financial and legal one.
Neighborhood or civic associations with voluntary dues are not Common Interest Communities under Virginia law.
Pending regulatory action (proposed changes, public hearings, etc.)
Filers must read and understand the Ombudsman Regulations.
Adobe Interactive PDFs allow you to type your information into the form and save a copy on your computer for your personal records. You must print, sign, and return the application to the address provided on the form.
Visit the CIC Board page for other CIC-related forms.
The Office of the Common Interest Community Ombudsman issues Determinations in limited circumstances, upon review of eligible Notices of Final Adverse Decision resulting from the submission of a Complaint through an Association’s Complaint Procedure.
An Ombudsman Determination is not a judicial verdict, court decree, Board order or official opinion. It is legally non-binding and strictly limited to laws and regulations pertaining exclusively to common interest communities.
Determinations are subject to public disclosure under the Freedom of Information Act, and the Ombudsman's Office makes them available online to serve as an information resource on common interest community topics.
Approved Training Programs (pdf)
Non-DPOR links and associated content are provided for informational purposes only. They do not constitute an endorsement or an approval by DPOR of the information, services, opinions, or products of the individuals or organizations.
Community Associations Institute Chapters | Property Owner Associations of Virginia | Community Associations Network
6402 Arlington Blvd., Suite 500Falls Church, VA 22042Website: http://www.caionline.orgPhone: (703) 970-9220 |Toll-Free: (888) 224-4321
P.O. Box 5118Midlothian, VA 23112E-mail: email@example.comWebsite: http://www.cvccai.org
1300 Diamond Springs Rd., Suite 400Virginia Beach, VA 23455-3645Phone: (757) 558-8128E-mail: firstname.lastname@example.orgWebsite: http://www.sevacai.org
P.O. Box 21391Roanoke, VA 24018-0141Phone: (540) 339-1224E-mail: email@example.comWebsite: http://www.caiswva.com
7600 Leesburg Pike, Suite 100-WFalls Church, VA 22043-2004Phone: (703) 750-3644E-mail: firstname.lastname@example.orgWebsite: http://www.caidc.org
P.O. Box 95 | Attn: Wanda J. Cushman, TreasurerThornburg, VA 22565Phone: (540) 775-7000 | Cheryl Thornton, POAVA SecretaryE-mail: email@example.comWebsite: http://poava.org
please contact us in writing or via telephone and we will work with you to make the information available.